For Therapists

Joining & Getting Verified

• What is It's Complicated and what does it offer?
• Registration and onboarding process
• 🌎 Global Requirements for Therapists to Join It’s Complicated
• 🇩🇪 Germany: Country-Specific Requirements to Join It’s Complicated
• 🇦🇹 Austria: Country-Specific Requirements to Join It’s Complicated as a Mental Health Practitioner
• 🇳🇱 The Netherlands: Country-Specific Requirements to Join It’s Complicated as a Mental Health Practitioner

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Membership & Subscriptions

• Information on It's Complicated memberships
• Understanding how VAT is charged on your subscription
• Downloading your subscription invoices

Profile, Visibility & Leads

• Creating Your Profile: A Guide for Practitioners
• Creating a great profile video
• Adding a secondary, language-localised profile

Working With Clients

• Working with clients on It's Complicated
• Onboarding existing clients to It’s Complicated
• Professional liability insurance
• Managing issues with collecting client payment

Messaging, Notes & Documentation

• Getting started with client intake forms
• Uploading client documenation
• Getting started with It's Complicated notes
• Security of client messages and notes
• Exporting client messages and notes
• Practice Vault: an extra layer of security for your records

Invoicing & Payments

• Getting started with invoicing
• Understanding the flow of funds
• Understanding Stripe verification
• Tracking and managing your invoices
• Managing account deletion and country changes

GDPR-Secure Video Sessions

• Getting started with It's Complicated video calling
• Security of It's Complicated video solution
• Troubleshooting technical issues with your calls

Booking & Scheduling

• Getting started with appointment booking
• Setting up your services
• Setting up your availability and booking page
• Syncing your calendar with external apps
• Working with clients in different timezones

Account & Troubleshooting

• Troubleshooting technical issues with the platform
• Changing your email address and/or password
• Managing account login issues
• Data Deletion and GDPR at It's Complicated: A Guide for Therapists

It's Complicated Programmes

• What is the Workplace Mental Health Programme, and how can I join?