Managing account deletion and country changes – It's Complicated

This article explains what happens when you delete your invoicing account, and how to move your invoicing to a different country if you relocate or need to change where you receive payments.

Deleting your invoicing account

You can delete your Stripe invoicing account from Billing → Settings. Before you do, it's worth understanding exactly what this means for your invoices, your records, and your ability to continue using invoicing features.

What continues to work

Deleting your account does not cancel or void any invoices that have already been sent. Outstanding invoices remain active — your clients can still pay them, and payments will continue to flow into your existing Stripe account and be paid out to the bank account on file, according to your existing payout schedule. You don't need to do anything to keep this working.

You'll also retain full access to your historical records in the It's Complicated dashboard:

The Invoices tab — view and download all previously sent invoices.
The Payouts tab — see a full history of all payouts sent to your bank account.

What you'll no longer be able to do

Once your account is deleted you won't be able to:

Create or send new invoices to clients.
Use the prepay booking function.
Access any other invoicing features.

If you use prepay appointments, deleting your invoicing account will disable this feature immediately. Make sure any upcoming prepay sessions are handled before deleting your account. To use invoicing again, you'll need to create a new Stripe account.

Changing the country on your invoicing account

Stripe invoicing accounts are tied to a specific country and cannot be transferred directly. If you move to a new country and need to receive payments there, you'll need to create a new Stripe account. Here's how to do it smoothly.

Step 1: Delete your current account

Go to Billing → Settings and delete your existing Stripe invoicing account. Your existing invoices and payout history will remain accessible in your dashboard as described above.

Step 2: Create a new Stripe account

Go to Billing → Overview and click Create Account. Select your new country and proceed through the setup flow.

You can use the same email address as your previous Stripe account — but make sure you have access to the phone number linked to your original account, as Stripe uses it for two-factor authentication during setup. If you no longer have access to that phone number, use a different email address when registering the new account.

If you're moving to a country where Stripe invoicing isn't yet supported, you won't be able to set up a new account until it becomes available. You can still use all other It's Complicated features in the meantime.

⚠️ Make sure you have access to the phone number linked to your original account, as Stripe uses it for two-factor authentication during setup

Step 3: Complete verification

Once you've provided your email and phone number, complete Stripe's verification flow with your updated personal details, new address, and any ID documents required for onboarding in your new country. See Understanding Stripe verification for guidance on what to expect.

How payments work during and after migration

Once your new account is set up, payments split cleanly between the two accounts:

Invoices sent before migration — continue to be paid into your old Stripe account and paid out to the bank account associated with it.
Invoices sent after migration — are paid into your new Stripe account and paid out to your new bank account.

Both sets of records are visible in your It's Complicated dashboard — the Invoices tab and Payouts tab show data from both accounts, so you have a complete picture across the migration.

⚠️ Do not delete your old Stripe account until all outstanding invoices from that account have been paid and any remaining balance has been paid out to your bank. Deleting early may complicate access to those funds.

Need help?

If you have questions about deleting your account or migrating to a new country, get in touch with our support team by raising a ticket in the Help Center or emailing support@complicated.life.