Most technical issues can be quickly resolved by making sure your browser is up to date and clearing cookies specifically for It's Complicated. If you’re facing technical issues, try these troubleshooting steps to quickly identify and resolve any problems with your browser or device:
- Refresh the page.
- Log out and log back in.
- Restart your computer or device.
- Update your browser to the most recent version.
- Clear cookies and cached data specifically for the “It’s Complicated” website.
- Try using a different browser or switch to another device, such as a phone, tablet, or computer. You might need to download an alternative browser if you only have one installed.
- Use incognito (private) mode in your current browser.
- Check your computer for malware, viruses, or spyware.
- If none of the above works, reset your browser to its default settings or reinstall it.
If the issue persists, please contact our support team through our contact form. To help us resolve the problem as efficiently as possible, include the following details in your message:
- A clear description of the issue and any error messages you’ve encountered
- screenshots of the problem (if possible),
- the browser (e.g., Chrome, Safari, Firefox), device, and operating system you’re using.
Our support team will then contact you as soon as possible to help resolve the issue.