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  1. It's Complicated
  2. For Clients

For Clients

Information for clients looking to start therapy using It's Complicated

Getting Started

  • What is It's Complicated and what services does it offer to clients?
  • Privacy and confidentiality
  • Choosing your practitioner
  • Complaints about Practitioners listed on It's Complicated
  • Scheduling appointments
  • Joining an online appointment
See all 7 articles

Technical Support

  • Troubleshooting technical issues
  • Account log-in issues
  • Changing your email and/or password
  • Deleting your account

How Payment Works

  • Using health insurance
  • Paying for your sessions
  • Cancellations and refunds
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It's Complicated is not suitable for acute psychological or medical crises or emergency situations.
If you are in a serious crisis and need urgent help, please contact a local emergency service or use one of these resources instead.