Getting your first session setup on It’s Complicated is simple. Once you’ve found your practitioner, you can reach out to them directly on their profile and request an appointment. Practitioners usually respond within 48 hours to confirm the appointment. Please note that to contact a therapist, you’ll need to create an account on our platform. Registration is free, and we only require your email and a name.
Introductory calls
Some practitioners offer a free introductory call which typically has a shorter duration and agenda compared to a standard appointment. The introductory call is a great opportunity for you to get a better sense of what it’s like to work with practitioner.
You can see which practitioners offer free introductory calls under the ‘At a glance’ section on their profile. You can book a free introductory call as you would a standard appointment - either by selecting a timeslot on their availability calendar or by messaging them directly and letting them know you would like to setup an introductory call.
Appointment confirmation
You can book an appointment with your practitioner directly by visiting their profile and selecting a timeslot on their availability calendar. Your practitioner will then see that you’ve requested an appointment time, and can then either confirm the appointment or decline the appointment if they need to propose a new time.
If your practitioner has not provided an availability calendar on their profile, you can still book an appointment with them by messaging them directly and agreeing upon a time. Once the appointment time has been agreed upon, your practitioner will send an appointment request to you. After you’ve accepted the request, the appointment will be confirmed and in your It's Complicated calendar.
Appointment cancellation
To cancel a confirmed appointment, you must go to the confirmed appointment modal that appears in the chat with your practitioner, click the ‘Cancel appointment’ CTA, and then confirm the cancellation. Alternatively, you can find the upcoming appointment on your It’s Complicated calendar and cancel the appointment from there.
Booking for others
While it is best if the person in question reaches out for support themselves, practitioners are usually able to take enquiries from you on behalf of someone else. Please discuss this with your practitioner directly and please ensure that you have the other party’s full consent before discussing with the practitioner.