Payments are either done before your session ('pre-pay'), after your session, or at the end of the month. This is up to the practitioner. We recommend paying through our platform - it's convenient, easy and secure. If your practitioner uses It’s Complicated to collect payment, you will receive an invoice through the platform and will also be notified via email. You can pay the invoice either via credit card or bank transfer. If you would like to pay through the platform, discuss this option with your practitioner.
Using your health insurance
Most practitioners on It’s Complicated are private practitioners and may not work within the public health system. However, some therapists offer options to have part or all of your counselling costs covered by insurance. We recommend reaching out to your practitioner directly to discuss potential reimbursement or coverage options. For more information, check out our blog article on How to Get Therapy Covered by German Public Health Insurance.
Accepted payment options
You can pay via all major credit cards (American Express, Maestro, Mastercard, Visa), bank transfer, or Apple Pay and Google Pay. .
Invoices and receipts
Paid invoice documents can be downloaded from your messaging history with your practitioner. Within the chat, navigate to the timeframe when the invoice was paid, and you’ll find a paid invoice modal with a “View invoice” CTA. Simply click the CTA to begin downloading the PDF document. Receipts for paid invoices are also sent to your email after you’ve paid.