Your practitioner will let you know how they prefer to handle payment. Payments can be made before your session ('pre-pay'), after your session, or at the end of the month. Some practitioners collect payment through the platform, while others may prefer to arrange payment outside of the platform.
Paying through the platform
If your practitioner uses It’s Complicated to collect payment, you will receive an invoice through the platform and will also be notified via email. You can pay via all major credit cards (American Express, Maestro, Mastercard, Visa), bank transfer, or Apple Pay and Google Pay. If you would like to pay through the platform, discuss this option with your practitioner.
Paid invoice documents can be downloaded from your messaging history with your practitioner — within the chat, navigate to the timeframe when the invoice was paid and click "View invoice" to download the PDF. Receipts are also sent to your email after you've paid. If you would like to pay through the platform, discuss this option with your practitioner.
Paying outside the platform
Some practitioners prefer to arrange payment directly with clients, outside of the platform. In these cases, your practitioner will share an invoice and the relevant payment details with you — payment is typically done via bank transfer. If you have any questions about how your payment is being handled, you can always reach out to your practitioner directly.
Using your health insurance
Most practitioners on It's Complicated are private practitioners and do not work within the public health system. However, some therapists offer options to have part or all of your counselling costs covered by insurance. We recommend reaching out to your practitioner directly to discuss potential reimbursement or coverage options. For more information, check out our blog article on How to Get Therapy Covered by German Public Health Insurance.