If you want to close your account, you can do so at any time from your settings, using the Deactivate Account option. Because this removes your access and eventually deletes your data, it is worth checking a couple of things before you do.
⚠️ When you deactivate your account, you are signed out immediately and can no longer access it or communicate through the platform. After a period, your data is permanently deleted.
Before you deactivate
Because you lose access as soon as you deactivate, it is worth sorting these out first:
- If you have any upcoming appointments, cancel them or let your practitioner know. See Cancellations and refunds.
- Settle any outstanding payments with your practitioner, and download any receipts you want to keep for your records. See Paying for your sessions.
How to deactivate your account
Go to Settings and scroll to the Deactivate Account section, then select Deactivate Account. You will be signed out straight away and will no longer be able to access your account or send messages. After a period, your data will be fully deleted.