There are several ways to join a video call, depending on how your practitioner works with online appointments. If your practitioner and you have scheduled an online appointment on It’s Complicated, you should join the session by clicking on the “Join call” CTA that appears on the appointment modal within your chat or on the “Next appointments” area of your dashboard.
If you and your practitioner have not scheduled an appointment on It’s Complicated but still plan to use our video calling system to support your call, you can enter your practitioner’s waiting room by going to the chat with your practitioner and hitting the “Enter Waiting Room” CTA that appears at the top of the chat. Your practitioner will then be notified that you are in their waiting room and will start a call with you once they are ready.
We recommend that you agree ahead of time with your practitioner on how you would like to start the video call.