Most practitioners operate with a cancellation policy entailing that sessions will be charged at full when cancelled less than 24 hours in advance. However, each individual practitioner decides by themselves the details of their own cancellation policy and whether they have exceptions, so we encourage each client to investigate this with their practitioner.
To request a refund, please reach out to your practitioner directly. If your practitioner uses It’s Complicated to manage their billing, the refund will appear on your bank account 1 to 3 days after the refund is initiated. If you paid for the appointment via bank transfer, the refund process may take longer.