Getting started with free counselling

This article explains how the Workplace Mental Health Programme works for employees, how to sign up for free counselling, and where to find your Employee Access Code.

About It's Complicated's Workplace Mental Health Programme

The Workplace Mental Health Programme provides employees of our partner companies with easy, fast, and confidential access to counselling sessions. Through this programme, you can book free sessions with therapists, psychologists, and coaches via It’s Complicated. Sessions are available online or in person and in more than 40 languages. If your company is part of this programme, your employer covers the cost of a set number of sessions, which you can book directly through our platform. This initiative is designed to provide accessible, high-quality mental health support with as few barriers as possible.

How to get started

To book your first free session on It's Complicated, follow these simple steps:

1. Register on It’s Complicated with your name, email, and Employee Access Code.
2. Make sure to enter your access code, as this allows us to recognize you as an employee and unlock your free sessions.
3. Once registered, you can either find a therapist through our directory, or use our free Matching Service to get personal recommendations. See this article for more information on how to find a therapist.
4. Contact the therapist and book your session through the platform.

The Employee Access Code

The Employee Access Code is a unique code provided by your employer that allows us to identify you as part of the Workplace Mental Health Programme and grant you free counselling sessions. You will need this code when signing up to activate your free sessions. If you have not received your code or are unsure where to find it, please check with your HR department. You can enter the code when registering on our platform (see screenshot below).

If you forgot to add the code during registration, you can update it later in your profile settings by following these steps:

1. Log in to your It's Complicated account
2. Go to your Dashboard
3. Open your Settings
4. Enter your Employee Access Code
5. Click Save