Managing invoicing account deletion and country changes

This article explains what happens when you delete your invoicing account and how to migrate your Stripe account to a different country. 

What happens when you delete your invoicing account 

When you delete your invoicing account from your It's Complicated dashboard, several things occur: 

Outstanding invoices continue working 

All invoices that were sent to clients before deleting your account remain active. Clients can still pay these invoices normally, and the payment flow continues exactly as before.

When clients pay outstanding invoices, the money flows to your existing Stripe invoicing account and gets paid out to the bank account connected to that Stripe account. This process continues automatically even after account deletion. Funds will be paid out from your invoicing account to your bank account on record according to the existing payout schedule you've set up.

You keep access to your records 

You can still view and download all historical data from your It's Complicated dashboard: 

• Invoices tab: View and download all previously sent invoices for your records 

• Payouts tab: See an overview of all payouts that were sent from your invoicing account to your bank

   

What you can't do anymore 

After deleting your invoicing account, you will no longer be able to: 

• Create or send new invoices to clients
• Use the prepay booking function
• Access any other invoicing features unless you create a new Stripe invoicing account

Migrating your account to a new country 

If you need to change the country where your Stripe account is registered, you'll need to create a new Stripe invoicing account with your updated country address information and provide Stripe documentation that proves your new address. 

The migration process 

Step 1: Delete Your Current Account First, you'll need to delete your existing Stripe invoicing account from your It's Complicated dashboard. 

Step 2: Create a New Stripe Account Create a new Stripe account with your new country information. You can use the same email address from your previous account. Before using the same email address, make sure you have access to the phone number tied to your original Stripe account for two-factor authentication. This is a Stripe security requirement - you'll be asked to verify yourself using your mobile number during account creation. If you don't have access to the phone number associated with your original Stripe account, provide a new email address when registering your new account. 

Step 3: Complete Verification Once you have provided the email and phone number for your new Stripe account, proceed to complete the verification process by adding your personal information, address information, and any ID documents requested by Stripe for onboarding KYC purposes.

How payments work during migration 

Once you create your new Stripe account, payment handling splits between your old and new accounts:  

• Old Invoices: All previously issued invoices continue being paid into your old Stripe account and paid out to the bank account associated with that account.
• New Invoices: All invoices created after setting up your new Stripe account will be paid into your new Stripe account.

Accessing your records 

You can view invoices and payouts from both accounts in your It's Complicated dashboard: 

• The Invoices tab shows all invoices from both old and new accounts
• The Payouts tab displays payout information from both accounts This ensures you have complete visibility into your financial records across the migration.

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