Since the It's Complicated video solution is browser based, sometimes there can be issues with providing your browser the necessary audio and camera access permissions to hold the call, or issues with the internet connection. This can result in such problems as not being able to hear or see your clients. If you're experiencing technical issues, try these troubleshooting steps to help resolve the problem:
- Refresh the page: This often resolves temporary glitches.
- Log out and back in: Restarting your session can help fix connection issues.
- Check your internet connection: Ensure you have a stable and strong internet connection.
- Update your browser: Make sure your browser is up to date for optimal performance.
- Test your device: Confirm that your microphone, camera, and speakers are working properly.
- Allow microphone and camera access: Ensure that your browser and device settings have granted permission for the video solution to access your microphone and camera.
- Try a different browser or device: Switching to another browser (e.g., Chrome, Firefox) or using a different device can often resolve compatibility issues.
- Clear cookies and cached data: Doing this for the “It’s Complicated” website can fix persistent errors.
If these steps don’t resolve the issue, the most efficient way to report a problem is to submit information directly after ending the call using the feedback form provided. This reaches our tech team immediately and allows us to address the issue quickly. Alternatively, you can contact our support team through our contact form. Include the following details to help us address the problem efficiently:
- A description of the issue and any error messages you’ve encountered.
- The browser and device you are using (e.g., Chrome on Windows, Safari on iPhone).
- Whether your microphone and camera work in other applications.
- Screenshots or video recordings of the issue, if possible.